Transcript Frequently Asked Questions
- How do I request a transcript?
- Official transcripts may be requested online, by mail, or in person. Go to the transcripts page for more information.
- How much does a transcript cost?
- The fee to order official transcripts is $15 per transcript. Additional mailing costs may be incurred.
- How long will it take to process my request?
- Transcript requests processed by SDSU take 3-5 business days to process and mail.
Please be aware that the process may take longer during peak periods (i.e. beginning
and end of each semester). Transcripts are sent via the regular United States Postal
Mail Services. San Diego State University has no control over the delivery time of the mail, within
the U.S. or internationally. Transcript requests processed by Parchment, Inc. will be processed within 2-3 business
days of ordering.
Please note that transcripts requests are not processed or mailed on the following holidays: New Years Day, Martin Luther King Jr Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.
- How will I be notified of the status of my transcript request?
- To check the status of your order, log into your Parchment account and select the ORDERS tab in the upper right corner. If all of your coursework was taken prior to fall 1987, you may email the Transcripts Unit at [email protected] to obtain the mail date.
- How do I place a grade or degree hold on my transcript request?
- All orders fulfilled via Parchment, Inc are processed in real time and cannot be held
for degree or grades. Please verify that all degrees and grades have posted by reviewing your unofficial transcript prior to placing your order. No refunds will be issued or fees waived if a request is placed
prior to the grades/degree being posted, as we are able to check when unofficial transcripts
have been reviewed.
You may request a paper transcript to be held for grades or degree by submitting the Official Transcript Request Form by mail along with payment.
- Can I request that my transcript be expedited?
- If all coursework was completed after fall 1987, official transcripts may be ordered
via Parchment, Inc in electronic or paper format. Electronic transcripts are emailed
to the recipient within 24-48 hours from the day of the order. Paper transcripts can
be mailed, at additional cost via FedEx for faster delivery.
If any coursework was completed prior to fall 1987, expedited paper transcripts can be requested as follows:
- Complete the Official Transcript Request Form
- Include a postage paid United States Postal Service Express or Priority Mail envelope (no other express mail options are accepted) to be used by the Registrar’s Office to mail the transcript
- Mail the form, payment, and postage paid envelope to the address provided on the request form via USPS Express or Priority Mail envelope.
- Can you send just a portion of my transcript?
- No. The transcript contains all course work you have taken at SDSU up to the present date. We do not send out separate Undergraduate/Graduate transcripts.
- What if I need to send an attachment (application, forms, etc.) with my transcript?
- When ordering a hard copy paper version of your transcript through Parchment, attachments
can be uploaded during the ordering process. You will see the Attachment (Optional)
text next to a Browse Button after you submit the mailing address. This is where you
can upload any supporting documents to be sent with your transcript.
If you require a supporting document to be filled out by the Registrar’s Office, please contact the Registrar’s Office prior to placing your order, using the Registrar's Contact Us Form. When filling out the form, indicate that you require the form to be sent back to you once it is filled out, so that you can attach it when placing your official transcript order.
- Can I pick up transcripts?
- If you’re in need of a same day transcript, please come to the Office of the Registrar during our in-person service hours. The fee for the first transcript is $25 and $10 for any additional transcripts requested that same day.
- Why am I receiving a NOT ORDERABLE – "A hold on your student record is preventing placement of a transcript order" error message on Parchment?
- Your academic record is undergoing conversion from SDSU's legacy Student Information
System to my.SDSU. This may have occurred for multiple reasons (record updates, applications for the
current or upcoming term, etc.)
This hold will be released when the conversion of your record is complete. Please contact the Office of the Registrar for any further questions about this hold.
- How much does a Certified Electronic PDF transcript cost?
- The fee to order official transcripts is $15 per transcript.
- How long will it take to process my request?
- Certified Electronic PDF transcripts are processed within 24-48 hours of your order.
- How do I place a grade or degree hold on my transcript request?
- The ability to hold a transcript until your grades or degree is posted is not available for the electronic format. Please confirm posting of degrees/final grades before ordering by viewing your unofficial transcript. Confirming on Canvas is not the same as confirming on your unofficial transcript.
- Can you send just a portion of my transcript?
- No. The transcript contains all course work you have taken at SDSU up to the present date. We do not send out separate Undergraduate/Graduate transcripts.
- What if I need to send an attachment (application, form, etc.) with my transcript?
- When ordering certified electronic PDF transcripts, attachments which need to accompany
a transcript may be uploaded at the time of the request and will be included with
the transcript when delivered electronically.
If you require a supporting document to be filled out by the Registrar’s Office, please contact the Registrar’s Office prior to placing your order, using the Registrar's Contact Us Form. When filling out the form, indicate that you require the form to be sent back to you once it is filled out, so that you can attach it when placing your official transcript order.
- What Restrictions are Associated with a Certified Electronic PDF?
- As an authentic PDF, this document has embedded restrictions specified by the creator
that may or may not allow for the following:
- Printing of the document
- Alteration of context
- Copying and extracting content
- Limited viewing privileges
- Uploading the document
- The recipient will not accept the transcript in this format, so can I change my order to a paper copy?
- No. It is your responsibility to ensure that the recipient will accept transcripts via PDF format prior to ordering. No refunds will be given if recipient will not accept transcripts in this format. A new order will need to be submitted if a paper copy is needed.
- I would like to change the email address that the transcript is going to. Can I do that?
- No. It is your responsibility to ensure that the email address is correct. There are a number of opportunities prior to submitting your transcript request for you to review the email address. No refunds will be given for invalid email address. A new order will need to be submitted if the transcript needs to be sent to a new email address.
- What if the transcript has not been received?
- The transcript delivery email may have been filtered into the spam/junk folder. Please have the recipient check these folders if it does not show up in the inbox. The subject line to look for is: You received a document. If the email still cannot be located, please email the Transcripts Unit at [email protected].
- During the ordering process, it says the email address is invalid.
- This error may come up for the following reasons:
- Copy/Paste of email address: Often due to font or the encoding used on the site it is copied from, hidden characters may be included. Please make sure that you are typing in the email address each time.
- Internet Browser: The settings/plugins in a particular browser may cause the error to come up. Please try a different browser if you receive this error.
- Why does it say my transcript is no longer available for download?
- The download link is only available for 30 days from the date that a transcript was ordered. If no action has been taken by the recipient the ability to download is no longer available. We cannot perform any further action with the order. If a transcript is needed, a new request will need to be made.
- I am applying to job sites/scholarships/etc. that requires me to upload an electronic transcript, but when I do, I receive this error message: "Unable to upload because the file is encrypted." Why is this? What do I do now?
- Some application sites, for example USAJobs, do not allow secure PDFs to be uploaded. The encryptions on the document cannot be removed. It is suggested that you print the document, scan it, and save it as a regular PDF you should be able to upload then. Please contact the recipient to verify that they will accept the transcript this way. They may require you to follow up by sending an electronic or paper transcript to them directly.
- Why am I receiving a NOT ORDERABLE – "A hold on your student record is preventing placement of a transcript order" error message on Parchment?
- Your academic record is undergoing conversion from SDSU's legacy Student Information
System to my.SDSU. This may have occurred for multiple reasons (record updates, applications for the
current or upcoming term, etc.)
This hold will be released when the conversion of your record is complete. Please contact the Office of the Registrar for any further questions about this hold.